Terms & Conditions
Cancellations
Bookings cancelled 30 days or more prior to the date of arrival: no fee.
Bookings cancelled between 29 and 8 days prior to the date of arrival: 50% cancellation fee.
Bookings cancelled within 7 days prior to the date of arrival: 100% cancellation fee.
No shows : 100% cancellation fee. Bookings made at special rates or for the ‘super peak’ season (20 December to 15 January) are all non-refundable.
For cancellations within the allowed time period, please Contact Us.
Rate
The room rate is on the basis of Bed & Breakfast, net of service charge, including all statutory levies. 50% deposit charged on booking to our Marketing Agent Ceylon Collective Travel Management, the remainder is payable on check out alongside any extras such as food and beverage.
Cancellations & COVID 19
Covid 19 has affected us at PALM and many other small businesses like us in Sri Lanka in so many ways, from hotels to travel agents but much more importantly the small fishermen, vegetable sellers and tuk tuk drivers who often live from day to day. What we all need is for visitors to return to this beautiful island as soon as it is safe again to travel. So, whilst there is so much uncertainty in the world we are implementing a “Covid 19 Cancellation Policy” where if you cannot reasonably travel due to Covid 19 restrictions, bookings can be cancelled or postponed free of charge.
Room Occupancy
The room price is based on 2 guests sharing for all room categories. The Deluxe Suites feature a day bed that converts into a full-size single bed for a third guest. A third guest occupying the extra bed will be charged LKR 8,000, including breakfast.
Children
All children are welcome at PALM. Our rooms can accommodate two adults and two small children or one bigger child. We provide cots and extra beds for children under 12 years of age for free. Children under 12 years of age should be accompanied by a responsible adult at all times.
Pets
We're sorry, but currently we cannot accommodate your furry friend(s).
Belongings
The hotel cannot be held responsible for lost, damaged, or stolen personal items. Please use the safety locker provided in your room for any valuable items. If we find a "lost item", we will keep it safe for you and can will ship items back (at your expense). Any lost items which are not claimed within 30 days, will be donated to a local charity or discarded.
Pool
The hotel does not have a lifeguard. Guests swim at their own risk. Children under 16 years of age must have an adult in the pool with them at all times. Smoking, glasses or porcelain plates, or other breakables are not permitted in the pool for health and safety reasons.
PALM Fit
By using the gym, guests accepts all responsibility for their health and any results, injury or mishaps that may affect their well-being or health in any way which may occur as a result of their use of any PALM Fit exercise equipment, whether or not under PALM Fit instruction or supervision.
Vehicles
We have limited car parking spaces available at PALM which you are welcome to use during your stay or visit, and which are allocated on a first-come-first-served basis. Whilst we do our best to keep your vehicle(s) safe, guests park their vehicles at their own risk. Therefore when you park in our car park, you accept the risk of theft or damage of or to your vehicle and property in it.
Smoking
All our rooms are NON-SMOKING. We provide ashtrays and matches on your porch for outdoor smoking. If you decide to smoke inside, we will add a cleaning fee of LKR 15,o00 to your bill.
Liability
The hotel's liability shall be limited to wilful acts and gross negligence by its employees or agents. Therefore, we do not accept responsibility for any death, personal injury, damage or loss of personal belongings unless it is caused by any fault of ours, meaning failure by us to use reasonable skill and care in performing our duties.
Third Party Liability: The hotel does not accept any liability for services rendered by third parties to our guests, notwithstanding that such services may be arranged by us. Any claim, demand, charge, suit or damages which may be incurred by the guests shall be made directly with such third parties and the hotel shall render all reasonable assistance in this regard.