Terms & Conditions

Services

The hotel agrees to have available the rooms booked by the guests, and to provide the agreed services. The guest agrees to pay the hotel’s applicable or agreed prices for the rooms and any other service. The price includes all applicable statutory value added tax, local taxes, duties and service charge. Room rates are displayed in US Dollar and converted to Sri Lankan Rupees at the time of payment.

Prices

Prices are inclusive of all charges and taxes.

Cancellation Policy

Bookings cancelled 30 days or more prior to the date of arrival: no fee.

Bookings cancelled between 29 and 8 days prior to the date of arrival: 50% cancellation fee.

Bookings cancelled within 7 days prior to the date of arrival: 100% cancellation fee.

No shows : 100% cancellation fee. Bookings made at special rates or for the ‘super peak’ season (20 December to 15 January) are all non-refundable.

For cancellations within the allowed time period, please Contact Us.

COVID 19 Cancellation Policy

Covid 19 has affected us at PALM and many other small businesses like us in Sri Lanka in so many ways, from hotels to travel agents but much more importantly the small fishermen, vegetable sellers and tuk tuk drivers who often live from day to day. What we all need is for visitors to return to this beautiful island as soon as it is safe again to travel. So, whilst there is so much uncertainty in the world we are implementing a “Covid 19 Cancellation Policy” where if you cannot travel due to Covid 19 restrictions, bookings can be cancelled or postponed free of charge.

Child Policy

All children are welcome at PALM. Our rooms can accommodate two adults and two small children or one bigger child.

General liability

The hotel’s liability for its own fault shall be limited to wilful acts and gross negligence.

Should there be disruptions or defects to the hotel’s services, the hotel shall try to provide a remedy, provided that it has been promptly informed thereof by the guest.

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